Support and maintenance
Close at hand at any moment
The CAMU service guarantees the availability of an expert operator who is at the clientele’s disposal for every need, thereby making it possible to save time and money, thanks to the possibility of discussing the technical problems quickly over the phone
CAMU supports its customers all over the world regarding coil processing and cutting lines problems. We have got an internal telephonic and informatics assistance service which guarantees to all the customers immediate answers, direct assistance, and quick service time to supply reliability and production continuity to all our customers.
Over many years of activity, in addition to many new developments, CAMU’s production has been optimized for greater and greater flexibility, also in order to update old production models. Thanks to these implementations, customers can always modernize their lines with the most modern technologies to bring them up to date.
High quality and original spare parts
All components are built in accordance with precise standards and ensure constant quality over time. As a result, customers can always count on the maximum efficiency and save time when planning work.
Maximum availability of spare parts
There are always sufficient quantities of spare parts in the central CAMU warehouse at BRESSANVIDO (Vicenza – Italy) for guaranteeing despatch, and therefore receipt, in the shortest time possible. CAMU’s engineers can recommend the purchase of the ideal assortment of spares in order to ensure that you always have the components required for your needs and therefore drastically reduce machine stoppage times.
During the installation of its lines, CAMU also provides basic technical training so that customers can be sure that their operators on the line are qualified and able to carry out all the operations necessary for good performance and operation.
Rapid on-line diagnostics
With on-line diagnostics customers are able to contact the CAMU support network easily and quickly. After receiving authorization, a qualified CAMU engineer will be able to access the line directly and analyze any faults. Experience has shown that in many cases this service makes it possible to avoid long and costly travel for support and minimize production downtimes.